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Call Terry Phinney617 462-0223

Operations Improvement

Margins may be stagnant or declining. Customers are unhappy with quality or delivery. Or, operations are simply inconsistent. Improvement is often tough without outside help.

We bring a hands-on style and strong functional skills. And we insist the client partner with us for analysis, planning and implementation. We “share, not tell”, working with the client team to discover root causes, solutions and the improvement road map. The client team develops skill and confidence during implementation. And improvement sticks.

Our Articles

Choices and Consequences

Background Many years ago, a CEO inherited a major New England distribution company from his father. The company had a good location and capitalized on emerging industry trends. The father also created several other companies in diverse industries as he was the entrepreneur of the family. When he died, through a series of family deaths […]

Loss or Reinvention

This past Thanksgiving was at my childhood home in Connecticut. My father lives there. He built the house over 60 years ago and he is not leaving anytime soon. He is in his 90’s and he knows every part of the house, by heart. Nothing has changed over the years. It doesn’t need to. Things […]




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